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- Can I set up earlier than my booking time?
No, you or your vendors can only access your room during the hours of your booking time. We recommend you allow time for set up and pack down within your hire time, if you need to add extra time, please do this prior to your booking date by contacting us on 9709 9300.
- Can I put up decorations in the room?
Yes, however any decorations need to be secured using adhesives that do not mark or damage the walls or ceiling. Any damage to the walls or ceiling will incur cost for repair. All decorations must be removed by the end of the hire time. Gaffer tape is not allowed on any surface as it can strip paint and damage the floors and ceiling.
- Can I have balloons?
Balloons are not able to be set up in outdoor spaces as stated in Casey Councils Environmental policy. However, balloons inside are allowed, please note that all balloons in the Chapel should be secured or weighted down as balloons can damage the fans if they get caught up in them.
- Do I need to clean up?
Yes, all rooms must be cleaned after use. This includes removing all rubbish, wiping down tables, sweeping and mopping or vacuuming the floor. Cleaning equipment is provided in each of the rooms for your use. Your hired time is inclusive of cleaning the room at the end of your function.
- Do I need to clean the BBQ after use?
Yes, a cleaning caddy will be supplied for your use.
- Will staff assist with setup or cleaning?
No, your booking fee covers the room hire only, our staff are not able to assist you with the set up or pack down of your event please insure you have people to assist you of these requirements on the day.
- Who do I call for after hours emergencies?
Please call 9705 5200.
- Can I bring a jumping castle, ponies, or a petting zoo?
Yes, please speak to office staff at the time of booking about the best location for the jumping castle for your hired space. A copy of the Public Liability Insurance is required for all third-party providers.
- Can I engage a caterer for my function?
Yes, a copy of the caterer’s Public Liability Insurance is required.
- Can I have alcohol at my function?
If you have hired a room or space, alcohol can be consumed within that space. Alcohol is not permitted in the playground. Hirers selling alcohol at their function will require a liquor licence. A liquor licence can be obtained at Apply for a liquor licence | vic.gov.au
- Do I need to go to the office when I arrive?
You can go straight into your room only at the start of your booking time. If the start of your hire time is within 8.30am to 5.00pm your room will be unlocked for you. If your hire time is after 5.00pm, your room will be locked, and you will need to use the issued keys to enter the room.
- How do I access tables and chairs?
If you have hired a room your room will be set with tables and chairs as per the floor plan you have provided us as part of your booking. If you have hired a BBQ space, 2 trestle tables and 20 outdoor chairs will be waiting at your hired space.
- What if I need more tables or chairs?
Each space has a maximum amount of furniture you can use, If the floor plan you originally requested has not used all furniture you can go to the office between 10am to 4pm and request additional chairs or tables from the staff member. If they are available, the staff member will bring them to your hired space.
- Do you supply tablecloths, cutlery, and crockery?
We do not supply tablecloths. There is limited cutlery and crockery in the rooms which can be used, however we cannot guarantee the amount in each room. Any cutlery or crockery used must be cleaned and put away after use.
- Can I bring a small marquee?
There are spaces where this can occur, please speak to office staff prior to your booking. Marquees will not be able to be pegged into the ground you must use weights.
- What do I do if I lose power?
If power is lost between the hours of 8.30am – 5.00pm, please contact office staff. If power is lost after 5.00pm, please contact the after hours on call number 9705 5200.
- Do I need to lock the gate to the car park after I leave?
No, security will lock the gate after all hirers have left.
- Is there power at the Undercover BBQ, Gazebo BBQ or Middle Paddock Space?
Yes, there is one power outlet at each of the BBQ! Spaces, the middle paddock has multiple points around the area please ask staff which ones will work best for your event.
- Can I bring my own portable BBQ?
No, due to safety reasons portable BBQs cannot be brought onto the site.
- Can a food truck attend my function?
Yes. Please speak to staff about the most appropriate space for the food truck for your hired space.
- Can I have confetti or rose petals at my wedding ceremony?
We do not allow confetti, however rose petals are allowed. (if they are not fake)
- Can I set up arches or other decorations for my wedding ceremony?
Yes, please speak to staff about what you would like to set up. Pegging of items down in the wedding gardens are not allowed. Old Cheese Factory Staff are not able to set up additional decorations. All arches need to be secured appropriately with weights and must be removed after the ceremony within the hire time.
- If I need security does it have to be from a company?
Yes, to protect you and your guests, you must engage a security company that can provide a copy of their public liability insurance.
- Do I need to take my rubbish home with me?
No, you can use the general waste and recycling bins provided nearby to your hired space.