Pay your rates notice

Pay your rates notice in full

Pay your rates online

You can easily make your payment online or use one of several other payment options available.

Other payment options

Phone

You can pay your rates via SecurePay or over the phone using a Visa or Mastercard. You will also need the reference number from your rates notice which you can find next to the BPAY logo on your rates notice.

Phone 1300 665 200 (operates 24 hours a day)  with your 8-digit BPay reference number to make your payment. 

BPAY

You can use BPAY by:

1. logging onto your online banking site
2. entering the biller code and reference number (found next to the BPAY logo on your rates notice)
3. entering the amount due

BPAY View will send your rates notice directly to your online banking system. It will then send you a reminder to pay the notice. To use BPAY View:

1. log in to your online banking
2. look for the BPAY View or View Bills section
3. register your rates notice by entering the biller code and reference number (found next to the BPAY logo on your rates notice)

Post office

You can pay your rates notice via Australia Post by:

• presenting your rates notice with your payment at any post office.
• visiting the Post Billpay website
• downloading the Australia Post App on your phone or tablet
• calling 13 18 16

In person

You can visit one of our customer service centres to pay in person. We accept:

• cash
• cheque
• money order
• EFTPOS (no extra cash available)

Mail

Post a cheque (cash is only accepted in person) of your instalment or full payment to:
City of Casey, PO Box 5034 Hallam 3803

Please allow enough time for delivery to avoid any penalty for late payment.

Pay your rates notice in instalments

This option allows payment in either 4 or 9 smaller amounts. Payments will start in September before the standard rates due date (February) and continue shortly after.

Instalment plans must be organised before September 2024 for rate notices due in 2025.

If you can't make a payment by the due date, you can apply for an extension or payment plan.

Pay in 4 installments

If you would like to pay your rates in 4 instalments, you must pay according to the schedule listed below. The specific amounts will be detailed on your rates notice along with the options of making payment.

• 1st instalment: on or before 30 September 2024
• 2nd instalment: on or before 2 December 2024
• 3rd instalment: on or before 28 February 2025
• 4th instalment: on or before 2 June 2025.

Pay quarterly rates instalment

Pay in 9 instalments

To pay in 9 instalments, you must enter a direct debit arrangement.

Please complete the Direct Debit Application form. You can also find out more information about the arrangement on the Direct Debit Service Agreement.

What happens next?

If your arrangement is approved, we will send you a confirmation letter in the mail within 5-10 working days. This letter will contain your payment schedule and the bank details you nominated. Please check these details to make sure we have the correct information.

You do not need to reapply each year to pay via direct debit. Once we have approved your direct debit arrangement, it will continue until cancelled.

Changes to direct debit arrangement

You can nominate a different account using the Direct Debit Application form and ticking ‘alteration to existing authorisation’.

To cancel your direct debit arrangement, please contact us.

If you miss an instalment

If you miss an instalment, make sure you repay it as soon as possible to avoid being charged more interest.

• If you miss your first instalment, you will need to pay your rates in full on or before 17 February 2025.
   
• If you have paid your first instalment but miss a subsequent instalment, we will add the missing amount and any interest charges applied to the balance of your next instalment.

Disputing your rates amount

We calculate your rates based on the valuation of your property. If you disagree with the valuation of your property, there is a formal process to dispute your rates.

Any disputes however, must be submitted within 2 months of the rates notices being issued. Therefore, the dispute process for rates notices due 2025 is now closed.