What Council looks after
We maintain a network with approximately 1,850 km of pipes and 70,000 pits. We are also responsible for public stormwater drains when the catchment is smaller than 60 hectares.
Report an issue with a council pit or drain
Use Snap Send Solve to report a pit or drain issue such as:
- blocked or flooded drains
- cracked or missing pit lids
- blocked or full open drains
We will investigate within five working days of receiving a report. You can also call 9705 5200 if the issue is urgent.
What Melbourne Water looks after
Melbourne Water is responsible for the public stormwater drains in catchments over 60 hectares. They maintain a network of approximately 300 km of pipes and over 600km of open channels and waterways within Casey.
The Melbourne Water drains receive stormwater from the Council network and carry it to our rivers and creeks.
Report an issue to South East Water
If you notice any of the following issues, please report them to South East Water:
- blocked sewer
- burst water main
- leaking fire hydrants
Private drains
Property owners are responsible for their own private drains. This includes the drains within the property that collect stormwater from the roof gutters and hard surfaces and the outlet pipe connecting the property drains to a Council drain or the kerb and channel in the street.
We do not repair blocked private drains. You should contact a licensed plumber if you have issues with your private drains.