Scope
This policy applies to Council officers, volunteers and contractors carrying out services on Council’s behalf.
Some complaints are governed by specific statutory and regulatory processes which fall outside the scope of this policy. Where this is the case, the customer will be referred to the appropriate process or authority. This includes decisions, directions and processes relating to:
- privacy and health records
- freedom of information
- protected disclosures
- decisions made under legislation that provide for separate avenues of review (e.g. decisions made under the Building Act, Planning and Environment Act, Local Government Act, Infringements Act and Valuation of Land Act, Public Health and Wellbeing Act - section 63 and Domestic Animals Act - section 98)
Document history
| Date approved | Change type | Version | New review date |
| 12 July 2024 | Administrative change changing title of a role contained in roles and responsibilities | 1.1 | 14 December 2025 |
| 14 December 2021 | New document | 1.0 | 1 July 2025 |