Make a complaint about a food business

You can make a complaint about a food business if you:

• think the food you purchased made you sick, such as stomach cramps, diarrhoea or vomiting
• found a foreign object (for example, glass or an insect) in the food you purchased
• have concerns about poor food preparation, handling or display practices at their premises
• have concerns about the cleanliness of their premises
• think the premise is operating without the correct registration from Council

Complaints about food poisoning

Food poisoning can often be caused by anything eaten in the 3 days before symptoms begin. It is not always the most recent meal you ate. The Better Health Channel offers some useful tips on how to prevent, diagnose and treat food poisoning.

Details we need to investigate your complaint

If you believe the food you purchased from a food business made you sick, we can investigate for you. To help our investigation, we need to know:

• what food you purchased
• where and when you purchased the food (date and time)
• what time you consumed the food (date and time)
• when the illness started (date and time)
• whether anyone else who ate the same food experienced similar symptoms

It is also helpful to:

• record everything you consumed in the 3 days before the onset of symptoms
• keep any remaining suspect food or packaging in the fridge

Complaints about an unsafe or unhygienic food business

You can also make a complaint if you visit a food business in Casey and you:

• have concerns about poor food preparation, handling or display practices
• have concerns about cleanliness
• find a foreign object (for example, glass or an insect) in food you purchased

Details we need to investigate your complaint

To help our investigations, we need to know:

• what food you purchased
• where and when you purchased the food (date and time)
• what time you consumed the food (date and time)
• what foreign object you found in the food
• what actions the staff took that were unsafe or unhygienic
• if you have already spoken with the business or food handler

Complaints about meat processing and seafood businesses

If your complaint is about any of the following businesses, you must lodge your complaint with Primesafe:

• butcher shops
• poultry shops
• fish shops

How to make a food complaint

You can make a complaint:

• via phone on 9705 5200
• at a customer service centre 
• online

What happens next

• We will investigate your complaint within 48 hours.
• If we need more information, we will contact you.