City of Casey’s Volunteer Transport Service aims to assists residents aged 65 and over (50 and over for Aboriginal and Torres Strait Islander people) to remain independent and connected in their local community.
How does the service work?
Volunteer Transport provides up to two trips per month for eligible residents to attend medical appointments and where possible to visit their family members in nursing homes or hospitals.
The service employs dedicated volunteers who pick you up from your home, drive you to your appointment and then return you back to your home. On certain circumstances we might use taxies and e-tickets to assist you to get to your appointments.
Appointments can be made Monday to Friday between 8.30am – 3.30pm. This excludes public holidays.
A carer or family member can accompany you in the volunteer’s vehicle to assist you during medical appointments if required.
Eligibility
To be eligible for the service, you must be able to:
- Get in and out of volunteer’s vehicles unassisted.
- Walk unassisted (with a mobility aid if required) the distance required to access vehicles and venues.
Please note, that our volunteers are unable to:
- Push people in wheelchairs or on wheelie walkers.
- Assist people with dependent mobility issues.
- Lift wheelchairs in or out of their vehicles.
- Be present during medical consultations.
How to access this service
You can access this service by contacting My Aged Care.
Call them on 1800 200 422 and they will assess your eligibility over the phone and/or organise an in-home assessment. They can help you to understand what services may be available to you and assist you if you are accessing services for the first time
For more information, see My Aged Care.
My Aged Care also provides information in other languages.
Translation and Interpreter Services are available by calling 131 450 (TIS National). Ask TIS to telephone City of Casey Community Services Team on (03) 9705 5444.
Fees
Fees for volunteer transport trips are determined according to the distance travelled. No payment is needed on the day of service – we send you an account every four weeks.
Funding
This service is supported by the Australian Government Department of Health.
Current volunteer transport clients
If you are a current volunteer transport client and have questions or would like to make a booking, please call the Accessible Transport team on 9705 5444.
Alternative Transport Options
There are several other community transport options for people living in Casey:
- St John's Ambulance Patient Transfer and Community Transport Services
St John’s Ambulance Patient Transfer Service provides transport services for medical appointments and transfers.
To find out more about St John’s Ambulance Patient Transfer service call: 9334 1222.
St John's Ambulance Community Transport is ideal for transport to medical appointments, visiting friends and loved ones, getting to and from events and functions, family gatherings and shopping trips.
To find out more about St John’s Ambulance Community Transport Service call.
- Red Cross Patient Transport Service
Red Cross Patient Transport Service is for people who are isolated and have limited transport options to attend essential medical appointments and social transport needs.
To find out more about Red Cross Patient Transport Service call 1800 246 850.
Red Cross Office - 8327 7700.
Interested in volunteering for this service?
We are always on the lookout for passionate community members who want to make a difference. If you would like to know more about volunteering for this service, please visit Volunteer for ageing and sector support | City of Casey.