Youth Counselling and Support Service
Our Youth Counselling and Support team offer a free, confidential counselling service for young people aged 10 to 25.
We give young people someone to talk to when things are difficult to manage.
We also support parents and carers of young people who are experiencing difficulties or are concerned about their child's mental wellbeing.
Services we offer
- Individual counselling: for young people 13-25 years old who live, work, study or have a significant connection to Casey.
- Children's Counselling: for children 10 - 12 years' old, where parents will be actively involved in the counselling process and implementing strategies at home.
- Support for parents/carers of 10-25 year olds: up to 3 sessions of support with the aim of providing mental health information, and assistance with communication and parenting skills.
All services are confidential and offered free, without the need for a mental health care plan. We need parental consent for anyone under the age of 13 before they can begin receiving services.
The following services are not provided as part of delivering counselling:
- Assessments
- Formal Clinical Diagnoses
- Letters testifying to the psychological state of a client. YCaSS can only provide letters of attendance
- Afterhours support
Apply for services
Speak to a counsellor:
- directly on the phone by calling: 9792 7279
- if you're not comfortable calling, text a counsellor on 0417 347 909 to start the conversation. Make sure you include your name and contact number and we will get in touch.
You will speak directly to one of the counselling team members when you contact us. We know how important it is to reduce any delay to counselling and to make sure you only have to share your personal experiences one time.
Our commitment to you is to respond to your enquiry within 3 business days.
If you need any support in the meantime, please contact Lifeline 13 11 14 or Kids Helpline 1800 55 1800.
If the matter is urgent, please contact Psychiatric Triage 1300 369 012 or emergency services 000.
Consent and confidentiality
You can download the confidentiality and privacy form, consent to share information form and the consent to service form online.
Our locations
Our 3 City of Casey Youth Centres are an ideal place for counselling. They are an inviting, non-threatening environment and have connections to a range of activities, events and services.
Other support
You can also get support from: