If your payment plan was cancelled in the past two years due to missed payments, you must pay any outstanding balance before you qualify for a new plan.
If you are having trouble paying by the due date, you can either:
- apply for an extension (maximum 1 month), or
- apply for a payment plan.
Conditions
You must apply before 16 February 2026 (rates due date) to avoid your rates being classed as overdue and accruing interest.
You must pay your plan in full before 30 June 2026. Interest will be charged to late payments after the respective annual or quarterly instalment due dates.
Choose a payment plan that works for you
Ensure you agree to a plan that you can commit to. Failing to make agreed payments may result in legal action and further penalties, as set out in Division 2 of the Local Government Act 1989.
When committing to a payment plan, you must:
- pay a minimum of $20 a week - you can make additional payments at any time
- commit to making weekly, fortnightly or monthly payments
- start payments within 1 month of applying for a payment plan.
You can either apply for a payment plan using 'Payble' to schedule automatic payments from a credit card or bank account, or apply for a manual payment plan.
Apply to make automatic payments
You will need to first set up a free Payble account to create a payment schedule. If you have used Payble in the past to pay your rates or a fine, you do not need to set up a new account; however, you will need to set up a separate payment plan.
Please read our Frequently Asked Questions to learn more about Payble.
Apply to make manual payments
Use the form below to state your proposed payment schedule and the reason for requiring a plan. You will need to manually make payments on the dates you provide.
What happens next
Start making payments on the commencement date specified in your application. Do not wait for your plan agreement letter. Mail can sometimes be delayed.
We will send you the outcome of your application within 10 business days.
Approved payment applicants must set up regular payments with their financial institution (BPAY or SecurePay). Your rates notice includes details on the available payment methods.
Note: If you have had a payment plan cancelled in the past two years due to missed payments, you must pay any outstanding balance before you qualify for a new plan.
Failing to make planned payments
If, for any reason, you can't make a scheduled payment, please get in touch with us as early as possible. Failing to pay your rates payments could result in legal action and further penalties.
- Interest will be charged to all late payments after the respective annual or quarterly instalment due dates. This is under Section 172 of the Local Government Act 1989.
- If your payment plan was cancelled in the past two years due to missed payments, you must pay any outstanding balance before you qualify for a new plan.
- Penalty interest (currently 10% per annum) will be charged until arrears are paid in full.
- Legal action will commence two years after the agreement's cancellation. Customers are encouraged to continue to make payments to reduce the debt; however, this will not constitute an agreement and will not affect the Council's legal ability to commence legal proceedings.