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Our regular customer service hours will change for the holiday period from Wednesday 24 December to Monday 5 January.
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City of Casey Christmas and New Year Customer Service hours

Published 19 Dec 2025

Our Customer Service hours will change slightly over the Christmas and New Year period.  

Phone calls to customer service outside these hours will be transferred to our provider.

We’ll be back to normal operating hours from Monday 5 January 2026.

Thanks for your understanding, and we wish you a Merry Christmas and a Happy New Year!


Wednesday 24 December     
Call centre: 8:00 am – 12:00 pm (midday)    
Counter: 9:00 am – 12:00 pm (midday)

Thursday 25 December and Friday 26 December
Call centre: closed
Counter: closed

Monday 29 December to Wednesday 31 December     
Call centre: 9.00 am – 4.00 pm    
Counter: closed

Thursday 1 January 2026     
Call centre: closed    
Counter: closed

Friday 2nd January 2026 
Call centre: 9.00 am – 4.00 pm    
Counter: closed
 

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